Owner required a seamless, 30-day transition for the property management of a 240,000 SF Class A multi-tenant office asset in Doral.
There were multiple capital projects underway and scheduled to commence which required immediate action to complete meeting established tight timelines.
One-third of tenants in the densely occupied building operate on a 24/7/365 schedule which required exceptional planning.
STRATEGY
Assembled an in-house top transition team with deep industry insight to develop and execute a robust onboarding strategy.
Designated and engaged highly trained accounting support and operations team with proven experience of successfully managing complex processes.
Proactively engaged with tenants and immediately implemented tenant communication and services to drive tenant satisfaction and loyalty.
Leveraged our comprehensive construction management experience of +$75m to timely execute complex capital projects.
RESULTS
Successfully completed the onboarding within 30 days and transferred accounting data to ownership with full accuracy and zero discrepancies. Also executed on the on-going capital improvements without disruption of the 24/7 operation of the building and ahead of schedule.
Provided ownership with new cost-saving operational budget and project management for almost $1m in improvements securing competitive pricing.
Implemented new tenant programs within the first 90 days such as dry cleaning, shoe shining, and educational seminars such as Active Shooter training, among others.
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